From the European website, some products are not delivered to every country. These exclusions mainly apply to Nintendo Switch cases in Spain and a selection of headsets in Germany.

The table below displays all the products that are excluded from delivery and their respective countries.

You can download applications and software for your controllers here.

For now, to wake the PlayStation 4 console, you must use a Sony DualShock 4 controller through the Bluetooth communication.

1. Press the Volume UP button on the back of your controller to make sure that the volume is not set at the minimum level.
2. Make sure that the volume of your headset is not set at the minimum level.
3. Make sure that the settings of the audio output of your PlayStation 4 system are correctly configured for your headset and that the volume is not set at the minimum level.

The audio feature works only on PlayStation 4. It is not supported on PC.

1. Make sure that you use the correct joystick shaft for your game.
2. With the PC/Mac companion app, make sure that the response curve of the joysticks is configured correctly.

1. Unplug and plug again your controller to your gaming system without any action on your joystick or trigger.
2. If your controller has a companion app, make sure that:
   • The firmware is up to date.
   • The settings of your joystick or trigger are not too aggressive.
   • The dead zone settings are not set at their minimum.

1. Make sure that the cable is correctly fixed to the controller and connected to your PC or Mac.
2. On the back of the controller, set the Communication Mode switch to Wired.
3. Set the Mode selection switch to 2 to make sure that the interface recognises the controller when you connect it to your PC or Mac. 
4. Configure the profiles for PlayStation 4 or PC:
   1. Go to PC Mode or PS4 Mode.
   2. Make the changes.
5. If you want to play on PC, set the Mode selection switch to PC.

No, it doesn't support the macro feature because it isn't compatible with Esport regulations.

Press and hold the Mic mute button for a minimum of one second. The Profile LEDs light up as follows:

• Four profile LEDs on: 75% < Battery level ≤ 100%.
• Three profile LEDs on: 50% < Battery level ≤ 75%.
• Two profile LEDs on: 25% < Battery level ≤ 50%.
• One profile LED on: 10% < Battery level ≤ 25%.
• Selected profile LED flashing: Battery level ≤ 10%.

To stop checking the battery level, release the button.

1. Make sure that the Mute function is deactivated. The profile LEDs must be red.
2. Make sure that the Mute function is deactivated on the remote control of your headset.
3. Go to the settings of your PlayStation 4 system to make sure that the microphone level is not set at its minimum.

The audio feature works only on PlayStation 4. It is not supported on PC.

1. Make sure that the controller is off.
2. Make sure that the battery is charged.
3. Press and hold the Share and PS buttons at the same time until the LED player status indicator starts to flash.
4. Press the SYNC button on the USB Bluetooth receiver. The sync LED flashes.

When the pairing is done, the LEDs on the controller and on the USB Bluetooth receiver stop flashing and display the same colour.

You can buy a dongle for your Revolution Unlimited Pro Controller here.

1. If you use the controller in wired mode:
   1. Make sure that the cable is correctly fixed to your controller and connected to your PlayStation 4 console.
   2. Press the PS button to synchronize the controller.
2. If you use the controller in wireless mode: 
   1. Make sure that the battery is charged.
   2. Make sure that the controller is connected to the USB Bluetooth receiver. The player LED on the controller must be the same colour as the LED on the USB Bluetooth receiver.
   3. Make sure that the USB Bluetooth receiver is connected to your PlayStation 4 console.
3. If you switch from wireless mode to wired mode, the message "Controller was disconnected" displays on-screen. To reconnect the controller, press the PS button.

Unplug the controller and plug it again. The controller will be recognized again.

If it doesn't work, contact the support team.

Make sure that your controller is set to PC mode. Make sure that your controller is set to PC mode. The Mode switch (on the underside of the controller) must be set to the third position (PC).

The Revolution Unlimited Pro Controller is compatible with all PC games that are XInput compatible.

1. Connect your Revolution Unlimited Pro Controller to a PC or Mac.
2. Use the companion app to make sure that the left and right joysticks are not reversed. If the joysticks are reversed, switch them back.
3. Save your profile and send it to your Revolution Unlimited Pro Controller.

You can download the companion app here:

• For Windows
• For Mac OS X

To set it up, follow this video tutorial:

Some files necessary to use the PC/Mac companion app may be missing on your PC.

1. Install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update. You can download it here.
2. Launch the PC/Mac companion app again.
3. If you are still having issues, contact the support team.

1. Open the companion app.
2. Go to Updates.
3. Make sure that the firmware number is not V0.00.

If the firmware number is V0.00, follow these steps:

1. Close the companion app.
2. Click Control panel > Peripherals and Printers.
3. Delete the Revolution Unlimited Pro Controller device.
4. Disconnect the controller.
5. Plug the controller into your PC again.
6. Wait until the driver installation is finished.
7. Launch the companion app. If the firmware number is back, the communication with the Revolution Unlimited Pro Controller works again.
8. Update your controller profiles.